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FREQUENTLY ASKED QUESTIONS
Straight answers, in one place.
Pricing, lead times, where parts are made, how to order — the questions we hear most, answered plainly. Search below, or browse by category.
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Ordering & Quotes
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Use the quote form on our Get a Quote page, email us at quotes@hapcogroup.com, or call (480) 969-3797. Send a drawing, a sample, or just a description of the part. You'll receive a written quote — per-piece price, tooling, and lead time — within one business day.
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Within one business day for a written quote. If we need to confirm a detail first, you'll hear from us even sooner. Submit on a Friday afternoon and you'll typically have a quote by Monday — and if you need it faster, call and we'll move.
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No. A drawing speeds things up, but a physical sample, a photo with a few measurements, or even a clear description is enough to start. For standard brackets and reproductions we'll rebuild the spec and confirm it with you before anything is cut.
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PDF, STEP, DWG, DXF, and image files (JPG, PNG) all work. For multiple files or large CAD assemblies, zip them together. If a file is too large to upload, email it to quotes@hapcogroup.com and we'll work with it.
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Our standard minimum is 100 pieces. Per-piece pricing drops steeply with volume — roughly 85% lower at 2,500 pieces than at 100 — so most production buyers order in larger batches. For recurring parts we can set up blanket orders with scheduled releases.
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Yes. For a standard configuration we can usually get you a sample to verify fit. For a new or modified part, the first-article step does the same job — you approve a verified first piece against your drawing before the production run proceeds.
Pricing & Payment
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It depends on quantity, configuration, material, and finish — but we publish real numbers rather than make you ask. A standard tapped-tab PCI bracket runs about $6.55 each at 100 pieces and drops to roughly $0.98 each at 2,500. The full volume ladder is on our Pricing page.
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Most of the cost in a stamped part is setup — tooling and machine setup happen once whether you order 100 pieces or 10,000. Spread across more parts, that fixed cost per piece shrinks fast. Material and labor scale, but setup is the big lever, which is why volume pricing improves so sharply.
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Tooling is a one-time charge — roughly $1,055 for a part based on a HAPCO blank, up to $1,755 for a fully custom blank. It's not recurring: once built, your tooling is kept on file, so reorders need no new tooling and no repeat setup.
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Pricing is driven by volume, configuration, and finish — not by who's asking. Two customers ordering the same part at the same quantity get the same price. The published volume ladder is the same one we quote from, which is why we put it on the site.
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All pricing and invoicing is in US dollars. Standard terms are Net 30 for qualified accounts; first orders typically run a 50% deposit with the balance Net 30. We accept ACH, wire, and check. There are no foreign wires or currency conversion on your end — you pay a US company in USD. More detail is on the For Procurement page.
Products, Custom & Legacy
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Precision metal brackets and stampings for computer and electronics hardware: full-height and low-profile PCI & I/O brackets, fully custom brackets, metal stampings, and reproductions of discontinued or legacy parts. We've shipped 10 million+ brackets across more than 15,000 unique designs since 1994.
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Full-height brackets are about 120 mm (4.725") overall — the standard for desktops, towers, and larger chassis. Low-profile brackets are about 79 mm (3.118") — for slim cases, small-form-factor desktops, and 1U/2U servers. Choosing the wrong one is the most common ordering mistake, so we confirm form factor against your chassis at quote time.
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16+ standard cutout types — USB, HDMI, DVI, VGA, D-Sub, BNC, RJ45, SFP/QSFP, vent, security, blank, and more — plus anything custom to your drawing. Standard material is SPCC cold-rolled steel with nickel plating; we also offer stainless, aluminum, and finishes including zinc, black oxide, bare, and powder coat. Full detail is on the PCI & I/O Brackets page.
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Yes — custom work is core to what we do. Send a drawing, a sample, or a description and we'll confirm the design, produce a first article for your approval, then run production. We cut custom cutouts, non-standard dimensions, special materials, and tighter tolerances to spec.
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Yes, and it's a specialty. We reverse-engineer parts from a physical sample or a photo with measurements — no original drawings required. After 30 years and 15,000+ designs, there's a real chance we've made your part (or something close) before. See the Legacy & Hard-to-Find Parts page for the full process.
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Yes, two ways. Silk screening handles logos, part numbers, and color marking ($85 screen charge + $30 setup + $0.65/part). Steel stamping gives a permanent mechanical mark ($275 one-time). We can also kit, label, and package to your spec before shipping.
Manufacturing & Country of Origin
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Brackets are produced by our long-standing manufacturing partner in China; metal stampings by our partner in Taiwan. Final inspection, finishing, packaging, and fulfillment are completed at our facility in Mesa, Arizona. You order from a US company, get a USD invoice, and every shipment is inspected on our side before it reaches you. The For Procurement page covers this in full.
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No, and we won't claim otherwise. Our parts are manufactured overseas and finished in the US, which does not qualify them as US-origin. We'd rather tell you that plainly than let you discover it during an audit. If you need domestically manufactured parts, a US stamper is the right choice and we'll say so.
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No. Because our parts are of non-US origin, they don't satisfy Buy American, Trade Agreements Act, or domestic-content rules. If your program carries any of these requirements, we are not the right supplier — and we'll tell you directly rather than waste your time.
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No. We don't take ITAR-controlled or defense work with country-of-origin restrictions. Our focus is commercial and industrial computer-hardware brackets, and we're clear about that boundary up front.
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The HAPCO Group — legal entity THG-Brackets Inc. — a US company based in Mesa, Arizona. Your PO, invoice, payment, and point of contact are all with us. We're the vendor and importer of record; the overseas manufacturing is our supply chain to manage on your behalf.
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It's how HAPCO has been built since 1994 — not a recent cost-cutting move. Our founder ran the US side while a trusted manufacturing partner overseas handled production, and that two-country model lets us offer competitive pricing with a US company standing behind every part and inspecting every shipment. The Our Story page tells the full history.
Quality, Compliance & Documentation
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Every shipment is inspected at our Mesa facility against your specification before it's released to you — so issues are caught on our side, not on your line. New and modified parts go through first-article approval, and production lots get dimensional QC against your drawing. This inbound quality layer is the main reason to source through us rather than import directly.
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Yes. On any new or modified part, you approve a verified first article against your drawing before the full production run proceeds. If the first article isn't right, it doesn't go to production — it's the cheapest insurance against a bad lot.
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Please ask us about our current certifications and quality documentation — we'll give you an accurate, up-to-date answer for your qualification file rather than a vague claim. What we can describe in detail is our process: documented inbound inspection, first-article approval, and a fully traceable supply chain.
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RoHS and REACH declarations and material certifications are available on request, where applicable to your part and material. Tell us what your onboarding process requires and we'll confirm exactly what we can supply before you commit.
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Yes. We have a standard mutual NDA we can send for your review before you share anything sensitive. Your drawings and tooling stay tied to your account and are used only for your orders.
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A W-9 is standard for vendor setup. On request we can also provide a country-of-origin statement, commercial invoice, RoHS/REACH declarations, material certifications, inspection documentation, and a mutual NDA. If your process needs something not listed, ask and we'll tell you straight what we can provide. Full detail is on the For Procurement page.
Lead Times, Shipping & Programs
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Standard production runs 5–6 weeks from an approved PO, quoted as a firm date you can plan against. Reorders of a part we've made before are faster, since the tooling is already on file and there's no setup to repeat.
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All three. We deliver just-in-time against your build schedule, run vendor-managed inventory to keep agreed stock levels on hand, and set up blanket POs with scheduled releases so you lock volume pricing without taking all the inventory at once. Tell us your cadence and forecast and we'll structure the program around it.
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Simple — your tooling is kept on file under your account, so a reorder skips new tooling and setup entirely. Just reference your part number or prior order, confirm the quantity, and we run it. Reorders are faster and avoid repeat tooling cost.
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Yes. We are the importer of record — customs clearance, duties, and inbound logistics are handled on our side before parts reach Mesa. You receive finished, inspected goods and a clean US invoice, with no brokerage or import paperwork on your end.
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Yes — high volume is where we're most competitive. We've run programs to 100,000+ pieces a year, and the same tooling that makes your first article makes your production run. Per-piece pricing drops sharply with volume, and above 2,500 pieces we quote directly to structure the best economics for your program.
Didn't find your answer? Just ask.
Send us your question with a quote request, or call and talk to a real person. Either way, you'll hear back within one business day.